Terms of Service

By ticking the acceptance box at signup, creating an account, or otherwise accessing or using Knownly, you confirm that you have read and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the service.

Knownly is offered for business use only. It is not intended for consumers. You confirm that you are at least 18 years old, that you are using the service in the course of a trade, business or profession, and that where you act for an organisation you are authorised to bind that organisation to these Terms.

You may use Knownly to identify company-level traffic on websites you own or are otherwise authorised to instrument. You are responsible for the accuracy of the account information you provide and for keeping your credentials and tracking key confidential. You are responsible for all activity carried out under your account.

Knownly is a beta service made available on an experimental basis. You acknowledge and accept that:

• there is no uptime commitment and no service level agreement;
• features may change, break, be limited or be removed at any time without notice;
• data may be lost, corrupted, reset or deleted, and you should not rely on Knownly as a system of record;
• free plan limits may be introduced, and the service may be suspended or discontinued in whole or in part at any time, without compensation of any kind.

Company identification is derived from third-party IP intelligence and is inherently probabilistic. We do not warrant that every visitor is identified, that any identification is correct, complete or current, or that identified organisations are suitable prospects. You must not rely on Knownly output as the sole basis for any commercial, contractual, employment, credit or legal decision, and you bear all risk arising from your use of the output.

In respect of data collected through the Knownly snippet on your websites, you are the data controller and we act as your processor. You represent and warrant, on an ongoing basis, that:

• you own each website on which you install the snippet, or are expressly authorised by its owner to do so;
• you have a valid legal basis for the collection and processing described in our Privacy Policy;
• you disclose the use of Knownly in your own privacy notice and obtain any consent or provide any notice required in your jurisdiction, including under the GDPR, the Swiss Federal Act on Data Protection (FADP), the UK GDPR and applicable ePrivacy or cookie rules;
• you comply with all laws applicable to your use of the service and of the data it produces, including marketing and anti-spam laws.

• Do not attempt to re-identify individual people from Knownly data.
• Do not install the snippet on sites you do not control or are not authorised to instrument.
• Do not resell, sublicense or redistribute the enriched data as a data product.
• Do not use the service to harass, discriminate against, or unlawfully profile any person.
• Do not attempt to disrupt, probe, reverse engineer, scrape, overload or circumvent the security of the service.

Where we process personal data on your behalf, we will: process it only on your documented instructions (these Terms and your use of the product constituting those instructions); ensure that personnel with access are bound by confidentiality; apply appropriate technical and organisational security measures; engage sub-processors (including our hosting and IP intelligence providers) under equivalent obligations; provide reasonable assistance with data subject requests and security incidents, at your cost; and delete the data on termination of your account, subject to legal retention obligations.

The service is provided "as is" and "as available", with all faults and without warranty of any kind. To the fullest extent permitted by applicable law, Knownly disclaims all express, implied and statutory warranties, including any warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation.

To the fullest extent permitted by applicable law, Knownly shall not be liable for any indirect, incidental, special or consequential damages, nor for lost profits, lost revenue, lost business opportunities, loss of goodwill, loss or corruption of data, or regulatory fines, however caused.

Our total aggregate liability arising out of or relating to the service, whether in contract, tort or otherwise, shall not exceed the greater of (a) the total fees you paid to us in the twelve months preceding the event giving rise to the claim, or (b) CHF 100.

Nothing in these Terms excludes or limits liability that cannot be excluded under Swiss law, including liability for intentional misconduct or gross negligence, or for personal injury.

You agree to indemnify, defend and hold harmless Knownly and its founders, employees and contractors from and against any claims, demands, investigations, proceedings, regulatory or supervisory authority actions, fines, damages, losses and reasonable legal costs arising out of or relating to: your use of the service; the content, operation or privacy notices of your websites; your instructions to us as controller; your breach of these Terms or of any applicable law; or any third-party claim that data you collected or acted upon through Knownly infringed their rights.

You may stop using Knownly and delete your account at any time from Settings. We may suspend, limit or terminate any account at any time, with or without cause, including where we reasonably suspect abuse, non-compliance or risk to the service or to others, without liability to you. On termination your access ends immediately and your data may be permanently deleted. Sections 4, 8, 9, 10, 12 and 13 survive termination.

If you send us feedback, suggestions, bug reports or feature ideas, you grant us a perpetual, worldwide, irrevocable, royalty-free licence to use and incorporate them into the service without any obligation, attribution or payment to you.

These Terms are governed by the substantive laws of Switzerland, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. The ordinary courts at the registered seat of Knownly in Switzerland have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

We may update these Terms as the product evolves. The version identifier and date at the top of this page will change, and we will notify account holders by email of material changes. Continued use of the service after the updated date constitutes acceptance of the revised Terms. If you do not accept them, you must stop using the service and delete your account.

If any provision of these Terms is held invalid or unenforceable, it will be replaced by a valid provision that most closely reflects its intent, and the remaining provisions remain in force. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with the Privacy Policy, constitute the entire agreement between us.

Questions about these Terms: hello@knownly.io.